Ameyo offers a CX rich solution which is scalable, easy to use, agent friendly yet affordable. Ameyo being a platform built to solve all the customer experience problems offers a robust Contact Center Solution. The solution aims to enable all organizations – SMEs or Enterprises in managing their customer interactions along with getting rid of the siloed operations and workforce management. Some of our industry-winning products are :

Solutions;

Contact Centre Solution
A call center solution enables the company to handle customer interactions. Tradi-tionally, call center customer service solutions has been equated with only voice in-teractions. But, as time progressed, the customers have moved on from only voice calls to other mode of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts. The customers are no more dependent on just one channel to reach customer support. There are plenty of options available – live chat, social media, email among others. Having an omnichannel contact center software ensures customer satisfaction and improve the level of customer engagement.

Cloud Centre Software
A cloud call center software is hosted over the internet which takes minimum time to deploy and involves minimal upfront capital. Businesses use Cloud contact center solutions for flexibility and to reduce hardware setup overheads, IT management and to ensure uninterrupted customer service through a variety of voice and digital channels.

Remote Contact Centre Software
Gain full control over your contact center operations even when working remotely using a home-based call center solution. Get a wholesome and unified view of remote agents irrespective of their work location or the telephony systems being used. Scale your contact center operations to ensure business as usual without worrying about the infrastructural challenges.
• Unified View for Remote Monitoring
• Remote Agent Scalability
• Work from Home Ready Solutions

Omni Channel Helpdesk
Ameyo offers a unique and flexible ticketing system that allows you to manage tick-ets, interactions, and conversations across channels with complete interaction history across all touchpoints, along with escalations, and highlighted open tickets in a single window

Video Contact Centre
Ameyo has been providing customer engagement solutions for the last 17+ years. It helps consumer-facing brands implement results-focussed engagement with custom-ers across mediums like voice, email, chat, social media, and video for sales, onboarding, customer service, and collections use cases.Increase efficiency with Quality Monitoring & Analytics with video chat software for contact centre replacing physical meetings, you have more control over the quality of calls and can now use Analytics to improve your call centre agents’ efficiency.

Video KYC
Video KYC Solution is a contactless KYC that brings down operational KYC costs for Financial & Insurance organisations and enables them to scale KYC processes with a tech driven infrastructure. KYC or Know your customer is a key step in the Customer onboarding and authentication process of various Financial & insurance organizations. Video KYC is nothing but KYC via a video channel to streamline remote customer authentication at lower KYC costs.

Communications Platform
Ameyo’s ComPaaS or CPaaS (Communications platform as a service) is a cloud-based platform that enables users and developers to add real-time communications features (voice, video, chat, and messaging) in their own applications without build-ing back-end infrastructure and interfaces. It is emerging out be the biggest catalyst for Digital transformation. At ComPaaS, we offer effective communication channels to monitor and transform your external communications with your customers. We cater to businesses of all sizes and provide personalized, always-on, and consistent communication which comes in as many channels as possible. With us, deliver smoothly the bigger picture of your mission and objectives.

Google’s Business Messages
This is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results
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Collections Bot
Increase Success of Collection Calls with Human-like Conversations Ameyo’s Collections Bot can converse in natural human languages like English, Hindi, and 8 other Indian languages. The conversation is so natural that it doesn’t feel like a bot at all.

Automate a few tasks of the existing collection process by creating custom call flows. Make data-driven decisions with the humanized collections bot by pushing the outcome of the discussion in real-time to the CRM Ameyo’s collections bot integrates with core banking and backend systems to identify the context and personalize the conversation.